A couple of weeks ago I told you about my free Christmas tree trial which didn't work. I'd also contacted Ian at Dobbies to see what they'd like to do next and received the following reply:
I am so very sorry and embarrassed that your tree had a non functional transformer and in every thankfully rare instance where things like this happen we do our upmost to make amends. In that spirit we would like to offer you a replacement tree – one that works !
Please confirm if this would be ok or if you wish to either return or just leave it as is we will of course respect that.
If you also let me know the order number for the lights when I pass this on to the customer service team I will ask them to do a good will refund toward those.
Thanks for your patience and understanding.
In the meantime the lights I'd ordered on the strength of Karen's review had arrived (ordered Sunday evening, received Wednesday, so well within the 3-5 day delivery promise) and were twinkling merrily outside. I had a think about Ian's kind offer and decided it would be rather greedy to accept both a replacement tree and the lights, so I emailed him back to say I'd just like the lights and also asked whether he wanted the tree returned to enable things to be sorted out with his supplier.
Then I went up to London for my very exciting day out and came home knowing I'd have to wait a wee while for NAH to return so I could tell him everything that had happened. First thing I noticed was a mysterious twinkling going on in the lounge. It was the faulty Christmas tree! And very pretty it looks too - I've taken the picture at an angle (and apologies for the camera shake, but this kind of shot won't work with flash) so that you can see more of the effect. Each branch changes colour as the wheel at the base of the tree circles round.
Later on NAH confessed all: he'd taken apart the transformer, found a loose wire and soldered it back into position. He'd then left the lights on to welcome me back to our empty house. What a lovely man :)
So now I have both a working tree and outdoor lights, plus a bit of a (nice) dilemma as I'd accepted just the lights. I did film the tree twinkling away, but its picture quality on YouTube is rather poor. However, the film of the lights is slightly better with an interesting soundtrack later on ;)
Note: this video is Veg Plotting's first!